FAQ - Élisabeth Akaïa Kaï: Your Guide to Artisanal and Sustainable Fashion

Discover all the answers to your questions about the Élisabeth Akaïa Kaï brand. From our ethical and artisanal creations to our tailor-made services, including delivery times and our commitment to sustainable fashion, this FAQ page is here to guide you and enrich your experience.

About the Brand and the Collections

  • 1. Who is Elisabeth Akaïa Kaï?

    Élisabeth Akaïa Kaï is an artisanal and sustainable fashion brand, inspired by ethnic, tropical and bohemian patterns. We celebrate cultural diversity through elegant clothing for men and women.

  • 2. What types of clothing do you offer?

    We create dresses, shirts, swimwear, sets for men and women, as well as accessories such as bags. Each piece is handcrafted with quality materials.

  • 3. Are your collections limited?

    Yes, we favor collections in small series or on order, in order to guarantee quality, exclusivity, and to reduce our environmental impact.

Customization and Orders

  • 4. Can I order a custom-made garment?

    Absolutely! We offer a customization service to adapt our creations to your desires or your specific measurements.

  • 5. How long does it take to complete a custom order?

    Lead times vary depending on the complexity of the order, but typically a custom piece is ready in 2-4 weeks.

  • 6. How can I choose the right size?

    Check out our detailed size guide or contact our team for personalized support.

Products and collections

  • 7. Are your designs available in standard sizes?

    We offer standard sizes, but we also offer a made-to-measure service for perfectly fitting garments.

  • 8. Are your designs unique?

    Yes, each pattern is carefully designed, inspired by various cultures, to reflect the uniqueness and richness of our universe.

Sustainable Commitments

  • 9. Are your clothes ethical and sustainable?

    Yes, we use environmentally friendly materials and work with local artisans to ensure ethical practices throughout our production chain.

  • 10. What types of materials do you use?

    We favor sustainable fabrics, such as organic cotton, linen, and recycled materials.

Shipping and Returns

  • 11. Do you ship internationally?

    Yes, we ship our creations worldwide. Shipping costs are free.

  • 12. What are your delivery times?

    Delivery times vary depending on the product. For items available in stock such as our couture pieces, delivery generally takes 3 to 7 business days. For custom creations, allow 2 to 4 weeks.

  • 13. Can I return an item if it doesn't suit me?

    We accept returns within 14 days of receipt, as long as the item is in its original condition. Customized items are not eligible for return.

Clothing Care

  • 14. How to care for your clothes?

    Each piece comes with specific recommendations. In general, we recommend hand washing or machine washing at low temperatures to preserve the colors and quality of the fabrics.

Contact and assistance

  • 15. How can I contact your customer service?

    You can contact us via our online form, by email or on our social networks. Our team will be happy to answer you.

  • 16. Where can I find your points of sale?

    Our creations are available online. For physical points of sale, consult the dedicated section on our website or subscribe to our newsletter.

Other Questions

  • 17. Do you offer gift cards?

    Yes, you can offer an Élisabeth Akaïa Kaï gift card, valid on all our creations.

  • 18. Where can I follow your news and new collections?

    Follow us on Instagram @elisabethakaikai to discover our latest creations, events and collaborations.

Explore the Universe of Élisabeth Akaïa Kaï: Unique and Committed Fashion

We hope that this FAQ has answered all your questions and allowed you to better understand our vision and commitments. At Élisabeth Akaïa Kaï, each creation tells a story, that of an artisanal, ethical and vibrant fashion, which celebrates diversity and timeless elegance.

Don't wait any longer to discover our unique collections and treat yourself to pieces that combine style, authenticity and durability. Whether you're looking to enhance your wardrobe or offer a memorable gift, we're here to support you every step of the way.

Let yourself be inspired by our universe and make fashion a true art of living. Explore our creations today and become an actor in a fashion that makes sense.

Your style, your story, our passion.

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